Thank you for choosing our Flight Assist Booking travel services. Your satisfaction is our priority, and we strive to offer a flexible and fair refund policy. Please read the following terms and conditions regarding refunds for flight, hotel, and package bookings:
1. Flight Bookings
a. Refund Eligibility:
- Refunds for flight bookings are subject to the airline’s policies. Each airline has its own refund and cancellation policy, which we must adhere to.
- Refunds are generally available for refundable tickets. Non-refundable tickets may not be eligible for a refund but can often be rescheduled for a fee.
b. Cancellation Fees:
- Airlines may charge cancellation fees, which will be deducted from the refund amount.
- Our service fee for processing the refund request will also apply.
c. Process:
- To request a refund, please contact our customer support team with your booking details.
- Refunds will be processed within 7-10 business days from the date of cancellation confirmation.
2. Hotel Bookings
a. Refund Eligibility:
- Refund eligibility for hotel bookings depends on the hotel’s cancellation policy. Each hotel may have different policies regarding refunds.
- Generally, hotels allow free cancellations up to a certain period before the check-in date. After this period, cancellation fees may apply.
b. Cancellation Fees:
- Hotels may impose cancellation fees for bookings canceled after the free cancellation period.
- Our service fee for processing the refund request will also apply.
c. Process:
- To request a refund, please contact our customer support team with your booking details.
- Refunds will be processed within 7-10 business days from the date of cancellation confirmation.
3. Package Bookings (Flight + Hotel)
a. Refund Eligibility:
- Refunds for package bookings are subject to the cancellation policies of both the airline and the hotel included in the package.
- Refunds are generally available for refundable tickets and hotel bookings. Non-refundable components may not be eligible for a refund but can often be rescheduled for a fee.
b. Cancellation Fees:
- Cancellation fees from both the airline and hotel will apply and will be deducted from the refund amount.
- Our service fee for processing the refund request will also apply.
c. Process:
- To request a refund, please contact our customer support team with your booking details.
- Refunds will be processed within 7-10 business days from the date of cancellation confirmation.
General Conditions
a. Refund Requests:
- All refund requests must be made through our customer support team.
- We will assist you in processing the refund according to the respective service provider’s policies.
b. Processing Time:
- The processing time for refunds may vary depending on the service provider. We will keep you informed of the status of your refund request.
c. Service Fees:
- Our service fees for processing cancellations and refunds are non-refundable.
d. Changes and Amendments:
- We reserve the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting on our website.
For any questions or assistance with refund requests, please contact our customer support team at support@flightsassists.com
